THE SENTRODESK HELP CENTER

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SentroDesk.

Step-by-step guides for AI Chatbot, Live Chat, Tickets,
Knowledge Base, Sentiment Analysis, and AutoQA.

Quick answersInstall the widget Create a ticket Set up AI

NEW TO SENTRODESK?

From a new workspace to your first conversation.

Follow the setup guide to connect your team, choose a support mode, and install the widget.

Get started

EXPLORE THE PRODUCT

Find help by product or task.

View all guides

Getting started

Your first workspace, sign-in, and support journey.

5 guides

Live chat & inbox

Conversations, replies, handoffs, and customer context.

8 guides

Tickets

Turn a conversation into work your team can follow.

2 guides

AI chatbot

Choose your bot mode, shape its replies, and review sessions.

3 guides

Knowledge Base

Prepare collections and use your content in AI answers.

4 guides

Widget & mobile apps

Install support on your website and inside your app.

7 guides

Insights & quality

Understand activity, sentiment, and automated QA.

6 guides

Team & settings

Agents, routing, SLAs, notifications, and preferences.

7 guides

Integrations & email

Connect notifications, email delivery, and external services.

4 guides

Customer-facing Docs Site

Create and host documentation from the SentroDesk platform.

3 guides

KEEP MOVING

Get the everyday tasks done.

Read a conversation and send a replyUse the inbox to continue a customer conversation with its history and customer details in view.Install the widget on your websiteGenerate the embed for the correct workspace and install it on an allowed website origin.Create a knowledge collectionGroup related support sources so the chatbot can retrieve the right reference material for your workspace.Invite an agent and review their accessGive teammates the workspace access they need through a secure invitation link.

A LITTLE EXTRA HELP

Can’t find what you need?

Tell our team what you’re trying to do. We’ll help you find the next step.

Contact support

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