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Team & settings
Agents, routing, SLAs, notifications, and preferences.
Update workspace and personal profile detailsKeep the workspace identity distinct from your own profile so each update affects the right audience.Invite an agent and review their accessGive teammates the workspace access they need through a secure invitation link.Configure round robin and agent capacityDistribute new assignments to available agents while respecting concurrent-chat limits.Set chat and ticket response targetsUse SLA targets to highlight requests that need a human response.Choose workspace notification channelsDecide which workspace notifications reach agents through email, the dashboard, desktop push, and sound.Manage your sign-in securityFind the platform’s password and optional authenticator settings without sharing credentials.Choose light, dark, or system appearanceUse the appearance that suits your working environment and save it across your workspaces.