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Knowledge Base
Prepare collections and use your content in AI answers.
Create a knowledge collectionGroup related support sources so the chatbot can retrieve the right reference material for your workspace.Add documents and URLs to a collectionAdd the approved content your team wants the chatbot to use as an answer source.Configure AI knowledge retrieval (RAG)Control how indexed source excerpts are included in chatbot replies.Prepare reliable content for AI answersMake your support material clear enough for both an agent and the chatbot to use confidently.